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00868cam a2200217 a 4500 |
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1/33812 |
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071108s1996 caua b 001 0 eng |
| 020 |
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|a 1881052818 (alk. paper)
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| 035 |
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|l 36243
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| 040 |
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|a DLC
|c DLC
|d GR-PeUP
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| 082 |
0 |
0 |
|a 658.8'12 BAR
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| 100 |
1 |
|
|a Barlow, Janelle,
|d 1943-
|
| 245 |
1 |
2 |
|a A complaint is a gift :
|b using customer feedback as a strategic tool /
|c Janelle Barlow and Claus Moller.
|
| 260 |
|
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|a San Francisco :
|b Berrett-Koehler Publishers,
|c c1996.
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| 300 |
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|a x, 222 σ. :
|b εικ. ;
|c 23 εκ.
|
| 504 |
|
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|a Περιέχει βιβλιογραφία και ευρετήριο.
|
| 650 |
|
4 |
|a Consumer complaints.
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| 650 |
|
4 |
|a Customer services.
|
| 700 |
1 |
|
|a Mοller, Claus,
|d 1942-
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20071108
|h 658.8'12 BAR
|p 00154248
|q 00154248
|t LOAN
|y 0
|4 1
|
| 856 |
4 |
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|d /webopac/covers/02/36243_1881052818.jpg
|z (alk. paper)
|
