02694cam a2200325Ia 4500 1/52457 960227s1997 maua b 001 0 eng d 96010894 0875845851 9780875845852 (OCoLC)49589603 SDG eng SDG OCLCQ LVB CNS F4B UAB OCLCQ OCLCO TULIB OCLCF OCLCQ I8M THHCU MMV WNC CSB EYG VGM FSC IOD ION UEJ THHCU OCLCQ NJR QQ3 HD53 .C49 1997 Christensen, Clayton M. The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. Boston, Mass. : Harvard Business School Press, 1997. xxiv, 225 pages : illustrations ; 24 cm. The management of innovation and change series Includes bibliographical references and index. How can great firms fail? Insights from the hard disk drive industry -- Value networks and the impetus to innovate -- Disruptive technological change in the mechanical excavator industry -- What goes up, can't go down -- Give responsibility for disruptive technologies to organizations whose customers need them -- Match the size of the organization to the size of the market -- Discovering new and emerging markets -- Performance provided, market demand, and the product life cycle -- Managing disruptive technological change: a case study -- The dilemmas of innovation: a summary. This book takes the radical position that great companies can fail precisely because they do everything right. It demonstrates why outstanding companies that had their competitive antennae up, listened astutely to customers, and invested aggressively in new technologies still lost their market leadership when confronted with disruptive changes in technology and market structure. And it tells how to avoid a similar fate. Using the lessons of successes and failures of leading companies, The Innovator's Dilemma presents a set of rules for capitalizing on the phenomenon of disruptive innovation. These principles will help managers determine when it is right not to listen to customers, when to invest in developing lower-performance products that promise lower margins, and when to pursue small markets at the expense of seemingly larger and more lucrative ones. Creative ability in business. Industrial management. Customer services. Success in business. Creative ability in business fast Customer services fast Industrial management fast Management of innovation and change series. GEORGE