01342nam a2200253 a 4500 1/48306 190121s2012 us 101 0 eng 9780901931115 51302 GR-PeUP 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : proving value in challenging times : University of York, UK, August 22-26, 2011 : proceedings [electronic resource] / editors Ian Hall, Stephen Thornton and Stephen Town. Proving value in challenging times. University of York proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Heslington, York : Boston : University of York, 2012. 1 online resource (400 p.) : ill. Includes bibliographical references and index. Libraries Management. Libraries Evaluation. Electronic books. Hall, Ian. Thornton, Stephen. Town, Stephen. INST UNIPILB EBOOKS 20190121 00b51302 00b51302 ONLINE 0 https://www.york.ac.uk/media/abouttheuniversity/supportservices/informationdirectorate/documents/northumbriageneraldocs/9th%20Northumbria%20Conference%20Proceedings.pdf