02759nam a2200373 a 4500 1/45114 140728s2003 us 001 0 eng 9781429484541 (electronic bk.) 1429484543 (electronic bk.) 9780080497563 (electronic bk.) 008049756X (electronic bk.) 9781558609235 008049756X 1558609237 48072 NTG eng NTG WPG COO N$T YDXCP UBY ZCU EBLCP E7B OCLCQ U5D DKDLA OCLCQ MHW B24X7 DEBBG OCLCO OCLCQ UMI DEBSZ TEFOD OCLCF GR-PeUP Kuniavsky, Mike. Observing the user experience [electronic resource] : a practitioner's guide to user research / Mike Kuniavsky. San Francisco, Calif. : Morgan Kaufmann Publishers, c2003. 1 online resource (xvi, 560 p.) : ill. Morgan Kaufmann series in interactive technologies Title from title screen. Includes bibliographical references and index. Title from website (viewed Jan. 20, 2006). Typhoon : a fable -- Do a usability test now! -- Balancing needs through iterative development -- The user experience -- The research plan -- Universal tools : recruiting and interviewing -- User profiles -- Contextual inquiry, task analysis, card sorting -- Focus groups -- Usability tests -- Surveys -- Ongoing relationships -- Log files and customer support -- Competitive research -- Others' hard work : published information and consultants -- Emerging techniques -- Reports and presentations -- Creating a user-centered corporate culture. The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques Human-computer interaction. User interfaces (computer systems). Electronic books. Morgan Kaufmann series in interactive technologies. INST UNIPILB EBOOKS 20140728 00b48072 00b48072 ONLINE 0 http://www.sciencedirect.com/science/book/9781558609235 /webopac/covers/03/48072_9780080497563.jpg (electronic bk.) /webopac/covers/03/48072_008049756X.jpg (electronic bk.)