01097cam a2200241 a 4500 1/43784 130905s2003 enka 001 0 eng 0071418210 46713 UKM UKM GR-PeUP 658.5΄62 GEO George, Michael L. Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Mike L. George. New York : McGraw-Hill, 2003. xiv, 386 σ. : εικ. ; 23 εκ. Περιέχει ευρετήριο. Six sigma (Quality control standard). Service industries Quality control Statistical methods. Quality control Statistical methods. INST UNIPILB MAIN 20130905 658.5΄62 GEO 00169602 00169602 LOAN 4 20140116 1 Contributor biographical information http://www.loc.gov/catdir/bios/mh042/2003273337.html Publisher description http://www.loc.gov/catdir/description/mh041/2003273337.html /webopac/covers/03/46713_0071418210.jpg