Process management : a guide for the design of business processes - Becker, Jorg, 1971-; Kugeler, Martin, 1971-; Rosemann, Michael, 1967- (Berlin, Heidelberg : Springer, 2011)
Περιέχει βιβλιογραφία και ευρετήριο.
Keywords: Process control -- Production management; Product management; Process analysis -- Production management; Industrial project management; Project management