00821nam a22002291 4500 1/20544 031209s2003 enk b 0 11 eng d 3540004904 21137 DLC GR-PeUP 658.4'038 MER Knowledge management : concepts and best practices / Kai Mertins, Peter Heisig, Jens Vorbeck, editors 2nd ed. London : Springer, 2003 xxxi, 383 p. : ill. ; 24 cm. Include bibliographical references Knowledge management Europe Case studies. Mertins, Kai, 1947- ed. Heisig, Peter, 1962- ed. Vorbeck, Jens, ed. INST UNIPILB MAIN 20040709 658.4'038 MER 00142951 00142951 LOAN 0 1 /webopac/covers/01/21137_3540004904.jpg