00830nam a2200217 4500 1/20438 031125s1998 wiuaf b 11 eng d 087389362x 21029 DLC GR-PeUP 658.812 HAY Hayes, Bob E., 1963- Measurement customer satisfaction : survey design, use, and statistical anaylysis methods / Bob E. Hayes. 2η έκδ. Milwaukee : ASQ Quality Press, c1998. 278 σ. : εικ. ; 24 εκ. Περιέχει βιβλιογραφία και ευρετήριο. Consumer satisfaction Statistical methods. Questionnaires. INST UNIPILB MAIN 20040709 658.812 HAY 00143111 00143111 LOAN 0 1 /webopac/covers/01/21029_087389362x.jpg