00803nam a22002171 4500 1/19074 020416s2001 enk 1 eng d 0750652713 19638 DLC GR-PeUP 658.4013 OA Oakland, John S. Total organizational excellence : achieving world-class performance / John S. Oakland Oxford : Butterworth-Heinemann, 1999 271 p. : ill. ; 24 cm. Industrial management. Total quality management. Organizational effectiveness. INST UNIPILB MAIN 20040709 658.4013 OA 00139279 00139279 LOAN 0 2 INST UNIPILB MAIN 20040709 658.4013 OA 00139280 00139280 LOAN 0 1 /webopac/covers/01/19638_0750652713.jpg