00764nam a22002171 4500 1/17501 010704s20001988enkd b 1 eng d 0135731143 18024 DLC GR-PeUP 658.5 BA Bank, John. The essence of total quality management / John Bank 2nd ed. Harlow [England] : Pearson Education, 2000 xvii, 259 p. : fig. ; 24 cm. Include bibliografical reference and index Total quality management. INST UNIPILB MAIN 20040709 658.5 BA 00136521 00136521 LOAN 0 2 INST UNIPILB MAIN 20040709 658.5 BA 00136522 00136522 LOAN 0 1 /webopac/covers/01/18024_0135731143.jpg