00653nam a22002051a 4500 1/14564 990602s1996 nyu 000 0 eng 0412714906 15049 DLC GR-PeUP 526.32 ZA Zairi, Mohamed. Effective benchmarking : learning from the best / M. Zairi. New York : Chapman & Hall , 1996. 379 p. : diagr. ; 22 cm includes index Bench marks. Benchmarking effective. INST UNIPILB MAIN 20040709 526.32 ZA 00130724 00130724 LOAN 0 1 /webopac/covers/01/15049_0412714906.jpg