00701nam a22002171 4500 1/14196 990122s1997 enk 001 00eng d 0201177684 14662 DLC GR-PeUP 658.4'063 JA. Jackson, Michael. Business process implementation: building workflow systems/ Michael Jackson and Graham Twaddle. Harlow: Addison-Wesley. 238p.; 23cm. Index. Workflow. Reengineering (Management). Twaddle, Graham. INST UNIPILB MAIN 20040709 658.4'063 JA. 00130146 00130146 LOAN 0 1 /webopac/covers/01/14662_0201177684.jpg