00665nam a22001931 4500 1/12421 980309s1993 enk 001 0 eng d 0135141834 12834 DLC GR-PeUP 658.8'12 BL. Bly, Robert W. Keeping clients satisfied: make your service business more successful and profitable / Robert W. Bly. New Jersey: Prentice Hall, 1993. 275 p.; 22 cm. Includes index. Customer services United States. Service industries United States. INST UNIPILB MAIN 20040709 658.8'12 BL. 00128390 00128390 LOAN 0 1